Where is the store based?
Noblesville, IN

What is this store’s return and exchange policy?
For most orders, we will accept refunds and exchanges up to one week after product is delivered. Regarding custom orders, all sales are final.

Do you accept orders placed outside of the US?
We do not currently ship outside of the United States.

How long will it take to receive my order?
Custom orders can take anywhere from 10 to 15 days to process. Once shipped, most orders take anywhere from 2 to 5 business days to arrive. Rush order and expedited shipping is available upon request at extra cost.

Do you accept custom orders?
Absolutely! We would love to design and create a product just for you! You can begin your custom order here.

What if something is wrong with my order?
If you have a problem with an order please contact us immediately at brad@alekshandmade.com

What materials do you make the toys with?
Our toys are made with premium fiber-fil. We use many types of fabric from cottons, silks, felts, burlap, chiffon, etc. The material of the toy depends on the design. If you would like to know the exact material of your specific toy please email us.